25taka Privacy Policy

1. Introduction

25taka ("we", "us", "our") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the 25taka website and services, why we collect it, and how it is used.

By creating an account on the 25taka platform or using our services, you agree to this Privacy Policy. This policy is considered part of our Terms & Conditions will be considered part of it.

We are committed to never selling your information or disclosing it to unauthorized individuals or organizations. You remain in control of your data — that is our core principle.

2. Information We Collect

25taka collects different types of information through various processes. Full details are provided below:

A. Information You Provide Directly

• At registration: full name, date of birth, email address, phone number, and residential address.
• Identity Verification (KYC): a copy of your national ID, passport, or birth registration certificate.
• Payment Information: mobile banking number, bank account details, or approved e-wallet information.
• Messages and attachments submitted when contacting support.

B. Automatically Collected Information

• IP address, browser type, device model, and operating system.
• Login times, session duration, and page visit history.
• Gaming History: bet amounts, wins and losses, game preferences.
• Information collected through cookies and similar tracking technologies.

3. How We Use Your Information

25taka uses your personal information solely for legitimate purposes. We never use more data than is necessary.

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To process deposits, withdrawals, and bonus distributions.
• Customer Service: To handle your complaints, questions, and support needs.
• Security: To detect and prevent fraud, money laundering, and other criminal activities.
• Responsible Gaming: To detect unusual gaming patterns and provide timely assistance.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Legal Obligations: To meet regulatory requirements and maintain legal compliance.
• Contact: To send important updates, policy changes, and promotional offers.

4. Who We Share Information With

25taka does not sell your personal information. However, in certain circumstances, necessary information may be shared with trusted third parties:

• Payment Provider: With authorized payment processors to complete transactions.
• Game Provider: Only the minimum necessary data is shared with third-party game service providers.
• Identity Verification Services: To complete the KYC process with approved verification services.
• Legal Authorities: In response to court orders, government directives, or legal investigations.
• Security Expert: With security partners in the event of a cyber threat or fraud investigation.

5. Data Security Measures

25taka uses industry-standard technologies and practices to protect your personal and financial information. Our security measures operate across multiple layers:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Firewall: Advanced firewall systems prevent unauthorized access.
• Regular Audits: Third-party security experts conduct regular system audits.
• Two-Factor Authentication: Option to enable two-factor authentication (2FA) for login.
• Staff Training: All staff receive regular training on data privacy.

6. Cookie Policy

The 25taka website uses cookies and similar technologies. Cookies are small text files stored in your browser that make the site easier and more effective to use.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
• Performance Cookies: To analyze which sections of the site are most frequently used.
• Functionality Cookies: To remember your language preference, favorite games, and themes.
• Analytics Cookies: To analyze user behavior and improve our services.

You can turn off non-essential cookies at any time through your browser settings. Note that doing so may limit some site functionality.

7. How Long We Retain Your Data

25taka does not retain information longer than necessary. Retention periods vary by data type:

• Account Information: Full information is retained for as long as the account remains active.
• Financial Transaction Records: Generally 5 to 7 years for legal requirements.
• KYC Documents: Retained after account closure in accordance with regulatory authority guidelines.
• Gaming History: Retained for the full duration the account is active and for a set period after closure.
• Support Conversations: Up to 3 years from the date of last contact.
• Inactive Accounts: Accounts inactive for 12 months may be subject to review.

8. Your Rights

As a 25taka user, you have specific rights over your own information. You may exercise these rights at any time:

• Right to Access: You may request to know what information 25taka holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your information for certain purposes.
• Right to Data Portability: You may request a copy of your information in a standard portable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

9. Protection of Minors

25taka strictly prohibits use of the platform by anyone under 18. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• Government-issued ID may be requested for suspicious accounts.
• If a minor's account is identified, it is immediately closed and all associated information is deleted.
• Parents or guardians who have concerns may report them to our support team.

10. Third-Party Services

The 25taka platform may contain links or integrations with third-party game providers and payment services. These entities have their own privacy policies, and 25taka is not responsible for them.

• When playing third-party games, the relevant provider's policies may apply.
• The payment provider's security measures remain active during payment processing.
• 25taka works only with trusted and verified partners.
• All partners comply with international data protection standards.

11. Policy Changes

25taka may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through a platform notification.

• Updated policies take effect from the date of publication.
• The "Last Updated" date at the top of the page will always reflect the most recent revision.
• If you do not agree to the updated policy, you may close your account through our support team.

12. Contact

Contact us for any questions, requests, or complaints regarding our Privacy Policy:

• Email: [email protected]
• Support: FAQ Page View.
• We will typically respond to your request within 30 business days.